# SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 2h 45m
- started 2026-10-23 04:12 UTC
- SMS, Latin America
- id: DWN-39f2259a16
- Official page: https://stspg.io/853bjgc0j4dr

## Updates from Twilio
### 2026-10-23 04:12 UTC: investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-10-23 04:36 UTC: identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-10-23 04:56 UTC: monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-10-23 06:57 UTC: resolved
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia is operating normally.

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