# Twilio Accounts may not be able to Connect to Dialogflow VirtualAgent for Voice

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 4h 50m
- started 2026-05-25 01:30 UTC
- Dialogflow US1
- id: DWN-3b1fc72688
- Official page: https://stspg.io/3mbm90rnzt9b

## Updates from Twilio
### 2026-05-25 01:30 UTC: investigating
Our engineers have identified an issue with elevated latency conversing with Dialogflow CX agents via and are currently investigating. We expect to provide another update in 1h or as soon as more information becomes available.

### 2026-05-25 02:30 UTC: investigating
We are continuing to experience latency conversing with voice Dialogflow CX agents via . Our engineers are still investigating the issue with our partner. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-05-25 04:21 UTC: investigating
We are observing recovery and improvement in latency when conversing with Dialogflow CX agents via . We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-05-25 06:21 UTC: resolved
We are no longer experiencing latency when conversing with Dialogflow CX agents via . This incident has been resolved.

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