# SMS Delivery Delays From a Subset of Twilio Phone Numbers to Movistar Mexico

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 4h 22m
- started 2026-05-29 21:10 UTC
- SMS, Latin America
- id: DWN-3c30bb972b
- Official page: https://stspg.io/dsxtggd9k18m

## Updates from Twilio
### 2026-05-29 21:10 UTC: investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Movistar network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-05-29 22:04 UTC: identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Movistar network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-05-29 22:52 UTC: monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Movistar network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-05-30 00:57 UTC: monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Movistar network subscribers in Mexico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-05-30 01:32 UTC: resolved
The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Movistar network subscribers in Mexico is operating normally.

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