# Voice Call Failures from Peru to a Subset of Twilio Peru Phone Numbers

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 1h 44m
- started 2026-05-12 12:49 UTC
- Voice, Latin America
- id: DWN-3e7488d130
- Official page: https://stspg.io/tl8n36r8w3q7

## Updates from Twilio
### 2026-05-12 12:49 UTC: investigating
Twilio customers may be experiencing voice call failures from network subscribers in Peru to a subset of Twilio Peru Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-05-12 13:16 UTC: monitoring
We have observed a recovery in voice calls from network subscribers in Peru to a subset of Twilio Peru Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-05-12 14:33 UTC: resolved
The incident has been resolved and voice calls from network subscribers in Peru to a subset of Twilio Peru Phone Numbers are operating normally.

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