# User Authentication Identity API Errors in Canada

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 4h 43m
- started 2026-03-21 07:16 UTC
- Lookup Identity Match, Lookup SIM Swap
- ca
- id: DWN-461f9224b0
- Official page: https://stspg.io/n9htpwtstwsj

## Updates from Twilio
### 2026-03-21 07:16 UTC: investigating
Twilio customers may be experiencing User Authentication Identity API errors in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-03-21 08:19 UTC: monitoring
We have started seeing recovery for User Authentication Identity API errors in Canada.. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

### 2026-03-21 10:18 UTC: monitoring
We continue to see recovery for User Authentication Identity API errors in Canada. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

### 2026-03-21 11:59 UTC: resolved
We are no longer experiencing User Authentication Identity API errors in Canada. This incident has been resolved.

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