# TwiML Bins – Service Failures

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 2h 3m
- started 2026-09-11 13:39 UTC
- TwiML Bins
- id: DWN-46a3212fe1
- Official page: https://stspg.io/ggtrmk478t0g

## Updates from Twilio
### 2026-09-11 13:39 UTC: investigating
Beginning from 12:52 UTC and 13:54 UTC. Engineers began investigating issues regarding TwiML Bins. During this service disruption, customers may have experienced failures fetching TwiML for voice or messaging requests.

### 2026-09-11 14:31 UTC: monitoring
A fix has been applied, and systems are recovering. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-09-11 14:32 UTC: monitoring
We are continuing to monitor for any further issues.

### 2026-09-11 14:49 UTC: monitoring
We are continuing to monitor for any further issues.

### 2026-09-11 14:53 UTC: monitoring
Our engineers are continuning to monitor systems for recovery. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-09-11 15:03 UTC: monitoring
Our engineer have applied the fix and we will provide an update in 30 minutes or as soon as more information becomes available.

### 2026-09-11 15:42 UTC: resolved
This incident has been resolved.

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