# Flex Insights – Playback Failing for External Recordings

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 49m
- started 2026-03-30 13:47 UTC
- Flex Insights
- id: DWN-492f85ec5a
- Official page: https://stspg.io/9xmqtg7mmns4

## Updates from Twilio
### 2026-03-30 13:47 UTC: identified
Our engineers have identified an issue with Flex Insights – Playback failing for external recordings and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

### 2026-03-30 14:04 UTC: monitoring
Flex Insight is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

### 2026-03-30 14:36 UTC: resolved
Issue with Flex Insights - Playback failing for external recordings has been resolved and Flex is operating normally at this time.

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