# Voice Call Failures from Network Subscribers to a Subset of Twilio Israel Phone Numbers

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 17h 45m
- started 2026-09-21 09:51 UTC
- Voice, Middle East & Africa
- me
- id: DWN-4cb28a5a58
- Official page: https://stspg.io/rwqd999h381m

## Updates from Twilio
### 2026-09-21 09:51 UTC: investigating
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Israel Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-09-21 10:51 UTC: investigating
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Israel Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-09-21 12:52 UTC: investigating
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Israel Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-09-21 16:53 UTC: investigating
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Israel Phone Numbers. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

### 2026-09-21 22:18 UTC: identified
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Israel Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-09-21 22:19 UTC: monitoring
We have observed a recovery in voice calls from network subscribers to a subset of Twilio Israel Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-09-22 00:19 UTC: monitoring
We have observed a recovery in voice calls from network subscribers to a subset of Twilio Israel Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-09-22 03:36 UTC: resolved
The incident has been resolved and voice calls from network subscribers to a subset of Twilio Israel Phone Numbers are operating normally.

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