# SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 19h 29m
- started 2026-10-16 14:44 UTC
- SMS, Latin America
- latam
- id: DWN-4dbc0477da
- Official page: https://stspg.io/4scvj953lh9w

## Updates from Twilio
### 2026-10-16 14:44 UTC: identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-10-16 15:44 UTC: identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-10-16 17:45 UTC: identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-10-16 21:45 UTC: identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

### 2026-10-17 05:08 UTC: monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-10-17 10:14 UTC: resolved
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil is operating normally.

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