# Notify SMS Requests Failed With 500s Errors if the Request Landed on OTK Pods

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2026-05-12 13:41 UTC
- Notify
- id: DWN-4e9ca14e18
- Official page: https://stspg.io/r6hffgfvztys

## Updates from Twilio
### 2026-05-12 13:41 UTC: resolved
Notify SMS was degraded between 05/06/2026, 23:00 and 05/11/2026, 7:00 Pacific Time. During this period of time customers may have experienced Notify: SMS requests not getting delivered to users. The issue has now been resolved.

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