# SMS Delivery Delays from Twilio to Telenet BidCo NV and Base Networks in Belgium

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 4h 53m
- started 2026-08-19 07:50 UTC
- SMS, Europe
- eu
- id: DWN-4f8e050fce
- Official page: https://stspg.io/4125qsnsfsl1

## Updates from Twilio
### 2026-08-19 07:50 UTC: investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to Telenet BidCo NV network subscribers in Belgium. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-08-19 07:57 UTC: identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Telenet network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-08-19 09:01 UTC: identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Telenet BidCo NV and Base networks subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-08-19 11:02 UTC: identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Telenet BidCo NV and Base networks subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-08-19 11:37 UTC: monitoring
We have observed a recovery in SMS delivery delays from Twilio to Telenet BidCo NV and Base networks subscribers in Belgium and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-08-19 12:43 UTC: resolved
The incident has been resolved and SMS delivery from Twilio to Telenet BidCo NV and Base network subscribers in Belgium is operating normally.

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