# Gather Speech-to-Text Failure

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 9h 50m
- started 2026-07-23 15:44 UTC
- Speech Recognition (Gather Speech) AU1
- id: DWN-515ddb3b02
- Official page: https://stspg.io/ny2ztmv48190

## Updates from Twilio
### 2026-07-23 15:44 UTC: investigating
Our engineers have discovered a incident regarding related to Gather speech. Currently only text-to-speech functionality is affected, not speech-to-text. We will provide an update as soon as more information becomes avalible.

### 2026-07-23 16:00 UTC: investigating
We are continuing to investigate an issue related to Gather speech. Currently only text-to-speech functionality is affected, not speech-to-text. We will provide an update as soon as more information becomes available.

### 2026-07-23 17:08 UTC: investigating
We are continuing to investigate an issue related to Gather speech. Currently only text-to-speech functionality is affected, not speech-to-text. We will provide an update as soon as more information becomes available.

### 2026-07-23 18:37 UTC: investigating
We are continuing to investigate an issue related to Gather speech. Currently only text-to-speech functionality is affected, not speech-to-text. We will provide an update in 2 hours as soon as more information becomes available.

### 2026-07-23 20:29 UTC: investigating
We are continuing to investigate an issue related to Gather speech. Currently only text-to-speech functionality is affected, not speech-to-text. We will provide an update in 4 hours as soon as more information becomes available.

### 2026-07-24 00:23 UTC: monitoring
We have started seeing recovery for Gather Speech-to-Text Failures. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

### 2026-07-24 01:34 UTC: resolved
We are no longer experiencing issues with Gather Speech. This incident has been resolved.

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