# Issue with Flex Agent Copilot Auto Wrap-up Notes

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 2h 5m
- started 2026-10-20 16:53 UTC
- Flex Agent Copilot
- id: DWN-5484cf1a3f
- Official page: https://stspg.io/wwp9lnlzn3p0

## Updates from Twilio
### 2026-10-20 16:53 UTC: investigating
Our monitoring systems have detected a potential issue with Flex Agent Copilot Auto Wrap-up Notes. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

### 2026-10-20 17:50 UTC: investigating
We are currently experiencing an issue with Flex Agent Copilot Auto Wrap-up Notes. Our engineers have been alerted and are investigating. We will provide an update when we have more details.We expect to provide another update in 2 hours or as soon as more information becomes available.

### 2026-10-20 17:57 UTC: monitoring
We have started seeing recovery for the issue with Flex Agent Copilot Auto Wrap-up Notes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

### 2026-10-20 18:28 UTC: monitoring
We have started seeing recovery for the issue with Flex Agent Copilot Auto Wrap-up Notes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

### 2026-10-20 18:58 UTC: resolved
The issue affecting Flex Agent Copilot Auto Wrap-up Notes has been resolved, and the service is functioning normally at this time.

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