# Delays in Processing Pricing Events

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 5h 45m
- started 2026-03-09 17:10 UTC
- WhatsApp Messaging
- id: DWN-55e8649766
- Official page: https://stspg.io/7lnkg9l6qkwg

## Updates from Twilio
### 2026-03-09 17:10 UTC: investigating
We are currently investigating an issue where our pricing event processing service is not handling messages as expected. As a result, some customers may notice missing billing information in their logs and pricing callbacks not being triggered. Our engineering teams are actively working to identify the root cause and restore normal processing as quickly as possible. We will provide an update in 1 hour or as soon as more information becomes available.

### 2026-03-09 17:12 UTC: investigating
We are continuing to investigate this issue.

### 2026-03-09 17:58 UTC: monitoring
Our pricing event processing service is now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.

### 2026-03-09 18:55 UTC: monitoring
Our pricing event processing service is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

### 2026-03-09 20:56 UTC: monitoring
Our pricing event processing service is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

### 2026-03-09 22:55 UTC: resolved
The pricing event processing service issues have been resolved and the services are operating normally at this time. We will continue to monitor for system stability.

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