# Voice Insights Console Dashboard Error

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 1h 45m
- started 2026-09-11 17:02 UTC
- Voice Insights IE1
- id: DWN-56b90e2441
- Official page: https://stspg.io/4xjcnpvhb6ls

## Updates from Twilio
### 2026-09-11 17:02 UTC: investigating
Our engineers are currently investigating an issue regarding voice insights. Twilio customers affected are temporarily unable to access the Voice Insights Console Dashboard in IE1. There is no impact to Voice Insights Console Dashboard in the US1 and AU1 regions.

### 2026-09-11 17:34 UTC: monitoring
Our engineers have implemented a fix and are continuning to monitor systems for recovery. We will provide another update in 1 hour.

### 2026-09-11 18:48 UTC: resolved
This incident has been resolved.

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