# Voice Call Failures and Audio Quality Degradation from Italy to a Subset of Twilio Italy Phone Numbers

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 18h 32m
- started 2026-06-25 11:13 UTC
- Voice, Europe
- eu
- id: DWN-56d59c4d4e
- Official page: https://stspg.io/snfdfsk016j4

## Updates from Twilio
### 2026-06-25 11:13 UTC: investigating
Twilio customers may be experiencing voice call failures from network subscribers to Twilio Italy Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-06-25 12:18 UTC: investigating
Twilio customers may be experiencing voice call failures from network subscribers to a Subset of Italy Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-06-25 14:41 UTC: investigating
Twilio customers may be experiencing voice call failures from network subscribers to Subset of Twilio Italy Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-06-25 18:53 UTC: identified
Twilio customers may be experiencing voice call failures and audio quality degradation from network subscribers in Italy to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-06-25 19:53 UTC: identified
Twilio customers may be experiencing voice call failures and audio quality degradation from network subscribers in Italy to a subset of Twilio Italy Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-06-25 21:32 UTC: monitoring
We have observed a recovery in voice calls from network subscribers in Italy to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-06-25 23:34 UTC: monitoring
We have observed a recovery in voice calls from network subscribers in Italy to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-06-26 03:40 UTC: monitoring
We have observed a recovery in voice calls from network subscribers in Italy to a subset of Twilio Italy Phone Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

### 2026-06-26 05:45 UTC: resolved
The incident has been resolved and voice calls from network subscribers in Italy to a subset of Twilio Italy Phone Numbers are operating normally.

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