# Errors With Flex Agent Copilot

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 2h 38m
- started 2026-05-27 17:40 UTC
- Flex Agent Desktop
- id: DWN-588c3e2fbb
- Official page: https://stspg.io/b7sfg05w4v5t

## Updates from Twilio
### 2026-05-27 17:40 UTC: identified
Our engineers have identified the issue where we are seeing errors with Flex Agent Copilot generating Conversation Wrap Up Notes. This issue is due to upstream performance degradation with one of our vendors. Our team is actively monitoring the situation alongside their team to ensure services return to normal as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.

### 2026-05-27 18:44 UTC: monitoring
Errors in Flex Agent Copilot generating Conversation Wrap Up Notes is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

### 2026-05-27 20:18 UTC: resolved
Our engineers have monitored the fix and confirmed the issue with Errors in Flex Agent Copilot generating Conversation Wrap Up Notes has been resolved. All services are now operating normally at this time.

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