# Voice Call Audio Quality Degradation from a Subset of Twilio Mobile Numbers to Claro Colombia

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 36m
- started 2026-11-06 15:12 UTC
- Voice, Latin America
- id: DWN-58b165b141
- Official page: https://stspg.io/js4403xnsb4l

## Updates from Twilio
### 2026-11-06 15:12 UTC: investigating
Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Mobile Numbers to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-11-06 15:48 UTC: monitoring
We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-11-06 15:49 UTC: resolved
The incident has been resolved and voice calls from a subset of Twilio Mobile Numbers to network subscribers in Colombia are operating normally.

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