# User Authentication Identity SNA Missing Redirects for KPN in Netherlands

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 4h 36m
- started 2026-06-09 06:03 UTC
- Verify Silent Network Auth
- id: DWN-5afee218ab
- Official page: https://stspg.io/tl6kcb63vg25

## Updates from Twilio
### 2026-06-09 06:03 UTC: investigating
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for KPN in the Netherlands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-06-09 07:05 UTC: monitoring
We have observed a recovery in User Authentication Identity SNA missing redirects for KPN in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-06-09 09:10 UTC: monitoring
We have observed a recovery in User Authentication Identity SNA missing redirects for KPN in Netherlands and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-06-09 10:39 UTC: resolved
The incident has been resolved and User Authentication Identity SNA missing redirects for KPN in the Netherlands is operating normally.

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