# Network Degradation Between Regions Impacting Voice Calls, Video Sessions & Webhooks

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 8h 21m
- started 2026-05-09 04:00 UTC
- PSTN US1, Group Rooms, PSTN AU1 +13
- id: DWN-60e17ed95b
- Official page: https://stspg.io/qn10kqmn8yyz

## Updates from Twilio
### 2026-05-09 04:00 UTC: investigating
We are currently investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-05-09 04:18 UTC: investigating
We are currently investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-05-09 05:00 UTC: investigating
We are currently still investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-05-09 06:51 UTC: investigating
We are currently still investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-05-09 10:21 UTC: monitoring
The incident affecting cross region connectivity are now operating normally. Customers are no longer experiencing degradation of calls, video calls or dropped Webhooks traversing between regions. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

### 2026-05-09 12:21 UTC: resolved
The incident affecting cross region connectivity has now been resolved. Customers will no longer experience degradation of calls, video calls or dropped Webhooks traversing between regions.

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