# Delays in Transcription being available

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 3h 25m
- started 2026-07-28 15:20 UTC
- Conversation Intelligence (classic)
- id: DWN-64adf2a2c0
- Official page: https://stspg.io/tdm2x0vmnj8b

## Updates from Twilio
### 2026-07-28 15:20 UTC: investigating
Due to an issue with transcription processing, customers might see delays in their transcriptions being available. (including the webhooks not firing)
Our Engineers are investigating this issue, and once services are correctly restored transcriptions will be generated and webhooks triggered. We will provide an update in 1 hour or as soon as more information becomes available.

### 2026-07-28 16:24 UTC: investigating
Due to an issue with transcription processing, customers might see delays in their transcriptions being available. (including the webhooks not firing)
Our Engineers are investigating this issue, and once services are correctly restored transcriptions will be generated and webhooks triggered. We will provide an update in 2 hours or as soon as more information becomes available.

### 2026-07-28 16:36 UTC: monitoring
Customers should see improvements with the ongoing issue with transcription processing. We will monitor for 2 hours and will provide information as soon as needed.

### 2026-07-28 18:45 UTC: resolved
This issue has been resolved.

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