# SMS Delivery Failures from a Subset of Twilio Long Codes to WOM Colombia

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 2h 36m
- started 2026-04-06 22:01 UTC
- SMS, Latin America
- id: DWN-652215e68e
- Official page: https://stspg.io/jh76jlpcvrxl

## Updates from Twilio
### 2026-04-06 22:01 UTC: investigating
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to WOM network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-04-06 22:09 UTC: identified
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to WOM network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-04-06 22:38 UTC: monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to WOM network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-04-07 00:36 UTC: resolved
The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to WOM network subscribers in Colombia is operating normally.

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