# Flex login errors with SSOv2

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 2h 31m
- started 2026-08-18 18:28 UTC
- Flex Agent Desktop, Flex Application Platform
- id: DWN-67178d3da8
- Official page: https://stspg.io/s8rj45zry66w

## Updates from Twilio
### 2026-08-18 17:10 UTC: investigating
We are aware of login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-08-18 18:11 UTC: investigating
We are aware of login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Our team is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-08-18 18:28 UTC: monitoring
Flex login when using SSOv2 authentication is now operating normally. We will continue to monitor for system stability. If you experience continued login failures, please clear your browser cache and cookies. We'll provide another update in 30 minutes or as soon as more information becomes available.

### 2026-08-18 18:56 UTC: identified
We are seeing another uptick in login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-08-18 19:57 UTC: identified
We are still seeing another uptick in login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-08-18 20:35 UTC: monitoring
We have identified the cause of the issue causing failures when attempting to login to Flex via SSO and have applied mitigations. Customers can login to Flex via SSO as normal. We will provide another update in 30 minutes or as soon as more information becomes available.

### 2026-08-18 21:00 UTC: resolved
Customers can login to Flex via SSO as normal. This incident has been resolved.

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