# ConversationRelay Degradation

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2026-03-26 22:33 UTC
- id: DWN-681089c133
- Official page: https://stspg.io/8c90ryxdcjd8

## Updates from Twilio
### 2026-03-25 01:30 UTC: resolved
Twilio Voice ConversationRelay was degraded for 1 day 18 hours and 54 minutes between 18:29 Pacific Time on 03/24/2026 and 13:23 Pacific Time on 03/26/2026.
During this period, ConversationRelay sessions could intermittently fail to terminate when the WebSocket Application sent an end message while still streaming text-to-speech tokens. If all tokens completed before the end message, the session terminated normally. However, if the end message arrived mid-stream, the remaining tokens were discarded and the session entered a state where it could not complete. Affected calls remained silent until the caller hung up or a 60-second safety timeout fired. In both cases, the callback did not receive the end message's handoff data, preventing call transfers from completing.
The issue has now been resolved.

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