# Voice Call Failures from Twilio Phone Numbers to United Kingdom

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 16h 38m
- started 2026-08-13 22:37 UTC
- Voice, Europe
- eu
- id: DWN-68797904d6
- Official page: https://stspg.io/pq7z64qn83rw

## Updates from Twilio
### 2026-08-13 22:37 UTC: investigating
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Sky network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-08-13 22:46 UTC: identified
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Sky network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-08-13 23:05 UTC: monitoring
We have observed a recovery in voice calls from Twilio Phone Numbers to Sky network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-08-14 01:06 UTC: monitoring
We have observed a recovery in voice calls from Twilio Phone Numbers to Sky network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-08-14 05:11 UTC: monitoring
We have observed a recovery in voice calls from Twilio Phone Numbers to Sky network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

### 2026-08-14 13:19 UTC: monitoring
We have observed a recovery in voice calls from Twilio Phone Numbers to Sky network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

### 2026-08-14 15:15 UTC: resolved
The incident has been resolved and voice calls from Twilio Phone Numbers to network subscribers in the United Kingdom are operating normally.

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