# Flex AI Copilot Wrap-up notes and topics classification requests timing out - OpenAI Timeouts

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 4h 30m
- started 2026-07-14 15:53 UTC
- Flex Insights
- id: DWN-6a5d02fd0f
- Official page: https://stspg.io/5wvr0cvx9v3w

## Updates from Twilio
### 2026-07-14 15:53 UTC: investigating
Our monitoring systems have detected a potential issue with Flex. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

### 2026-07-14 15:57 UTC: investigating
Flex customers who are using Agent Copilot for Wrap-up notes might see delayed note generation or failure to generate ai-notes and topics classification. We will provide an update in 1 hour or as soon as more information is available.

### 2026-07-14 16:57 UTC: investigating
Flex customers who are using Agent Copilot for Wrap-up notes might see delayed note generation or failure to generate ai-notes and topics classification. We will provide an update in 2 hours or as soon as more information is available.

### 2026-07-14 18:37 UTC: monitoring
We see recovery in Flex Agent Copilot for Wrap-up notes. We'll provide an update in 2 hours or as soon as more information becomes available.

### 2026-07-14 20:23 UTC: resolved
Our engineers have monitored the fix and confirmed the issue with Flex Agent Copilot for Wrap-up notes has been resolved. All services are now operating normally at this time.

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