# User Authentication Identity Gateway API Failure Increase for Three in United Kingdom

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 7h 15m
- started 2026-08-12 00:44 UTC
- Lookup SIM Swap
- id: DWN-6a9dd458d5
- Official page: https://stspg.io/lmn060zpgkm7

## Updates from Twilio
### 2026-08-12 00:44 UTC: investigating
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase to Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-08-12 01:46 UTC: investigating
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-08-12 03:48 UTC: investigating
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-08-12 06:03 UTC: monitoring
We have observed a recovery in User Authentication Identity Gateway API failure increase for Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-08-12 08:00 UTC: resolved
The incident has been resolved and User Authentication Identity Gateway API failure increase for Three in the United Kingdom is operating normally.

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