# Video Room Settings Not Loading

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 1h 28m
- started 2026-09-15 15:38 UTC
- Group Rooms
- id: DWN-6bfb483a23
- Official page: https://stspg.io/kx2j6g78pk9g

## Updates from Twilio
### 2026-09-15 15:38 UTC: investigating
We are currently investigating an issue where the Video Room Settings page is failing to load for users within the Console. Our engineering team is actively looking into the root cause. We will provide an update in 1 hour or as soon as more information becomes available.

### 2026-09-15 16:38 UTC: investigating
We have identified the cause of the loading issue on the Video Room Settings page in Console and are currently working on deploying a fix. We'll provide an update in 2 hours or as soon as more information becomes available.

### 2026-09-15 16:40 UTC: monitoring
A fix has been deployed and we are currently monitoring the results. Users should now be able to load the Video Room Settings page in Console normally. We'll monitor this for 30 minutes.

### 2026-09-15 17:06 UTC: resolved
Users should now be able to load the Video Room Settings page in Console normally. Incident resolved.

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