# Voice Call Failures from Telefonica Germany to Twilio Germany Phone Numbers

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 9h 4m
- started 2026-05-07 12:52 UTC
- Voice, Europe
- eu
- id: DWN-6d6532324f
- Official page: https://stspg.io/vvhjq2r7dc02

## Updates from Twilio
### 2026-05-07 12:52 UTC: investigating
Twilio customers may be experiencing voice call failures from network subscribers in Germany to Twilio Germany Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-05-07 13:53 UTC: investigating
Twilio customers may be experiencing voice call failures from network subscribers in Germany to Twilio Germany Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-05-07 14:20 UTC: identified
Twilio customers may be experiencing voice call failures from network subscribers in Germany to Twilio Germany Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-05-07 14:50 UTC: monitoring
We have observed a recovery in voice calls from network subscribers in Germany to Twilio Germany Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-05-07 16:51 UTC: monitoring
We have observed a recovery in voice calls from Telefonica network subscribers in Germany to Twilio Germany Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-05-07 20:56 UTC: monitoring
We have observed a recovery in voice calls from network subscribers in Germany to Twilio Germany Phone Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

### 2026-05-07 21:56 UTC: resolved
The incident has been resolved and voice calls from Telefonica network subscribers in Germany to Twilio Germany Phone Numbers are operating normally.

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