# Degraded service for Voice and Video

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 3h 47m
- started 2026-04-21 16:53 UTC
- Realtime Transcriptions, Realtime Transcriptions US1
- id: DWN-7147f128d5
- Official page: https://stspg.io/b7jp0dx37wd9

## Updates from Twilio
### 2026-04-21 16:53 UTC: investigating
Due to a third-party provider outage, customers may be experiencing degraded live transcription services for Voice and Video. Customers may not be able to transcribe their calls at this time. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-04-21 16:54 UTC: investigating
We are continuing to investigate this issue.

### 2026-04-21 16:58 UTC: investigating
We are continuing to investigate this issue.

### 2026-04-21 17:54 UTC: investigating
Due to a third-party provider outage, customers may be experiencing degraded live transcription services for Voice and Video. Customers may not be able to transcribe their calls at this time. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-04-21 18:54 UTC: monitoring
We have observed a recovery in live transcription services for Voice and Video. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-04-21 20:39 UTC: resolved
We have observed recovery in live transcription services for Voice and Video. This issue is not resolved.

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