# Increased Latency and Failures on Porting APIs

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 4h 20m
- started 2026-08-19 20:38 UTC
- PHONE NUMBERS
- id: DWN-724b101633
- Official page: https://stspg.io/853hqxp95gcn

## Updates from Twilio
### 2026-08-19 20:38 UTC: investigating
Our monitoring systems have detected a potential issue with increased latency and failures on porting APIs. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

### 2026-08-19 20:45 UTC: investigating
We are investigating intermittent latency and failures on Porting APIs. At this time customers may see 500 errors when calling the Porting APIs. We expect to provide another update in 1 hour or as soon as more information becomes available.

### 2026-08-19 21:42 UTC: investigating
We are still investigating intermittent latency and failures on Porting APIs. At this time customers may continue to see 500 errors when calling the Porting APIs. We expect to provide another update in 2 hours or as soon as more information becomes available.

### 2026-08-19 22:10 UTC: monitoring
The Porting APIs are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

### 2026-08-19 22:40 UTC: monitoring
The Porting APIs are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

### 2026-08-20 00:33 UTC: monitoring
The Porting APIs are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

### 2026-08-20 00:58 UTC: resolved
The latency and failures been resolved and Porting APIs are operating normally at this time.

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