# Issues Viewing Messaging Insights

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 42m
- started 2026-04-16 18:26 UTC
- Messaging Insights
- id: DWN-72d9a2646c
- Official page: https://stspg.io/fnj521gdv0f9

## Updates from Twilio
### 2026-04-16 18:26 UTC: investigating
Our monitoring systems have detected a potential issue with Messaging Insights. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

### 2026-04-16 18:31 UTC: identified
Customers may be experiencing issues viewing Messaging Insights in the Console. Our engineering team has implemented a fix. We will provide another update in 30 minutes.

### 2026-04-16 18:38 UTC: monitoring
Messaging Insights in the Twilio Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

### 2026-04-16 19:08 UTC: resolved
The Messaging Insights issue has been resolved and the service is operating normally at this time.

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