# Degraded Experience on S/S, CNAM and VI for Select Phone Numbers

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 7h 7m
- started 2026-08-31 19:37 UTC
- PHONE NUMBERS
- id: DWN-7322734840
- Official page: https://stspg.io/n601t5n965n4

## Updates from Twilio
### 2026-08-31 19:37 UTC: investigating
Our monitoring systems have detected a potential issue. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

### 2026-08-31 20:28 UTC: investigating
We are continuing to investigate this issue.

### 2026-08-31 20:28 UTC: identified
After monitoring for some time, we started seeing a degradation of the service. Some phone numbers on sub-accounts might witness degraded experience on S/S, CNAM and Voice Integrity. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

### 2026-08-31 21:28 UTC: identified
After monitoring for some time, we started seeing a degradation of the service. Some phone numbers on sub-accounts might witness degraded experience on S/S, CNAM and Voice Integrity. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

### 2026-08-31 23:28 UTC: identified
After monitoring for some time, we started seeing a degradation of the service. Some phone numbers on sub-accounts might witness degraded experience on S/S, CNAM and Voice Integrity. Our engineers are working to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

### 2026-09-01 02:43 UTC: resolved
The issue affecting S/S, CNAM, and Voice Integrity for phone numbers on sub-accounts has been successfully resolved. We have monitored the systems and confirmed that all services have returned to normal operation. We apologize for any inconvenience this may have caused and appreciate your patience.

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