# Intermittent SMPP Connectivity in IE1 Region

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 3h 7m
- started 2026-03-27 08:58 UTC
- SMPP
- id: DWN-74abe4d40a
- Official page: https://stspg.io/dsn9bgrthmf3

## Updates from Twilio
### 2026-03-27 08:58 UTC: investigating
Our monitoring systems have detected a potential issue with Programmable Messaging. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

### 2026-03-27 09:09 UTC: investigating
We are investigating reports of intermittent TCP connectivity issues affecting inbound and outbound SMPP connections within our IE1 region. This issue is currently impacting a subset of customers utilizing SMPP for messaging traffic through this specific gateway. We are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

### 2026-03-27 10:09 UTC: investigating
We are investigating reports of intermittent TCP connectivity issues affecting inbound and outbound SMPP connections within our IE1 region. This issue is currently impacting a subset of customers utilizing SMPP for messaging traffic through this specific gateway. We are actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

### 2026-03-27 11:03 UTC: monitoring
We have observed a recovery in the intermittent TCP connectivity issues affecting inbound and outbound SMPP connections within our IE1 region. This issue was impacting a subset of customers utilizing SMPP for messaging traffic through this specific gateway. We are now monitoring service stability to ensure a full recovery and will provide another update in 30 minutes or as soon as more information becomes available.

### 2026-03-27 12:05 UTC: resolved
We are no longer experiencing intermittent TCP connectivity issues affecting inbound and outbound SMPP connections within our IE1 region. This incident has been resolved and service is operating normally.

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