# Some Customers May Have Incorrect Balances Reflected on Their Account

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 1d 8h
- started 2026-11-02 16:37 UTC
- Billing
- id: DWN-7578c21bb5
- Official page: https://stspg.io/f8cxpl26mh5q

## Updates from Twilio
### 2026-11-02 16:37 UTC: investigating
Our engineering team is actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next 30 minutes, or sooner if additional information becomes available.

### 2026-11-02 17:30 UTC: investigating
Our engineering team is still actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next hour, or sooner if additional information becomes available.

### 2026-11-02 18:36 UTC: investigating
Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.

### 2026-11-02 19:34 UTC: investigating
Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.

### 2026-11-02 23:29 UTC: investigating
Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.

### 2026-11-03 07:27 UTC: investigating
Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.

### 2026-11-03 07:48 UTC: investigating
Our engineering team is still actively investigating the issue. The next update will be shared as soon as more information becomes available.

### 2026-11-04 01:26 UTC: resolved
The issue causing incorrect balances to be reflected on customer accounts has been resolved and it is operating normally at this time.

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