# Flex AI Copilot Failures Generating Notes

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 3h 42m
- started 2026-04-10 14:54 UTC
- Flex Agent Desktop
- id: DWN-7ba3f40c8d
- Official page: https://stspg.io/hzf53kqt6yhl

## Updates from Twilio
### 2026-04-10 14:54 UTC: investigating
Our monitoring systems have detected a potential issue with Flex AI Copilot Failures. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

### 2026-04-10 15:02 UTC: investigating
We are currently investigating an issue where approximately 30% of wrap-up notes generation requests are failing in the Agent Copilot UI within Flex. This may prevent some users from creating notes using the AI Summarization feature. Our engineering team is actively working to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.

### 2026-04-10 16:02 UTC: identified
Our engineers have identified the issue causing approximately 30% of wrap-up notes generation requests to fail in the Agent Copilot UI within Flex. This may prevent some users from creating notes using the AI Summarization feature. We are working to deploy a fix and expect to provide another update in 1 hour or as soon as more information becomes available.

### 2026-04-10 16:36 UTC: monitoring
The Agent Copilot UI within Flex is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

### 2026-04-10 18:36 UTC: resolved
The issue creating notes using the AI Summarization feature has been resolved and the Agent Copilot UI within Flex is operating normally at this time.

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