# Increase in 502 HTTP Responses for REST API and Console

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 1h 47m
- started 2026-09-01 16:24 UTC
- REST API
- id: DWN-7bdc8fedab
- Official page: https://stspg.io/f769vq07dwdh

## Updates from Twilio
### 2026-09-01 16:24 UTC: investigating
Our monitoring systems have detected a potential issue with Increase in 502 Errors when accessing Console or making REST API Calls. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

### 2026-09-01 16:44 UTC: investigating
Our engineers have identified and issue where Customers may experience 502 Errors when accesing Console or making REST API Calls and are investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.

### 2026-09-01 17:15 UTC: investigating
Our engineers have identified and issue where Customers may experience 502 Errors when accessing Console or making REST API Calls and are investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.

### 2026-09-01 17:40 UTC: monitoring
502 Errors when accessing Console or making REST API Calls are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

### 2026-09-01 18:11 UTC: resolved
502 Errors when accessing Console or making REST API Calls has been resolved and is operating normally at this time.

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