# Account Suspension Error

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 3h 22m
- started 2026-03-11 14:29 UTC
- Other
- id: DWN-7d80aaccd9
- Official page: https://stspg.io/215tkjqrj78w

## Updates from Twilio
### 2026-03-11 14:29 UTC: investigating
A small subset of accounts were suspended in error. We are working to resolve this as quickly as possible. We will provide another update in 1 hours or sooner if more information becomes available.

### 2026-03-11 14:37 UTC: investigating
A small subset of accounts were suspended in error. We continue to work to resolve this as quickly as possible. We will provide another update in 1 hour or sooner if more information becomes available.

### 2026-03-11 15:35 UTC: investigating
A small subset of accounts were suspended in error. We are still working to resolve this as quickly as possible. We will provide another update in 2 hours or sooner if more information becomes available.

### 2026-03-11 16:17 UTC: monitoring
All accounts affected by the suspension error have been reactivated. We will continue to monitor for system stability and provide another update in 2 hours, or sooner if more information becomes available.

### 2026-03-11 17:52 UTC: resolved
All accounts affected by the suspension error have now been reactivated, and the issue has been resolved. Systems are operating normally at this time.

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