# SMS Delivery Delays from Twilio to Zain Jordan

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 3h 30m
- started 2026-05-16 21:28 UTC
- SMS, Middle East & Africa
- me
- id: DWN-7e35c7ae5c
- Official page: https://stspg.io/xrhvq6v9zygq

## Updates from Twilio
### 2026-05-16 21:28 UTC: investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to Zain network subscribers in Jordan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-05-16 22:28 UTC: investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to Zain network subscribers in Jordan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-05-16 23:03 UTC: monitoring
We have observed a recovery in SMS delivery from Twilio to Zain network subscribers in Jordan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-05-17 00:58 UTC: resolved
The incident has been resolved and SMS delivery from Twilio to Zain network subscribers in Jordan is operating normally.

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