# Automated Alert: Minimal Customer Impact

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 4h 8m
- started 2026-07-23 02:29 UTC
- Messaging Services
- id: DWN-80da3cb20c
- Official page: https://stspg.io/gmqhddb6km8c

## Updates from Twilio
### 2026-07-23 02:29 UTC: investigating
Our monitoring systems have detected a potential issue with Validity Period setting within Messaging Services not being applied. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

### 2026-07-23 06:37 UTC: resolved
We have fully investigated the issue with Validity Period setting within Messaging Services, and it was determined that the impact was limited to a small set of customers. All systems are operational.

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