# Loss of Audit Event Data for Twiml Applications From July/15 to July/21 - 2026

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 2h 9m
- started 2026-07-21 23:14 UTC
- Voice REST API AU1, Voice REST API IE1, Voice REST API US1
- id: DWN-81adadeaad
- Official page: https://stspg.io/qnw1dfwvhs28

## Updates from Twilio
### 2026-07-21 23:14 UTC: investigating
Our monitoring systems have detected a potential issue with loss of audit event data for Twiml Applications From July/15 to July/21 - 2026. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

### 2026-07-21 23:44 UTC: identified
Our engineers have identified the issue about some customers using TwiML applications that have experienced complete loss of audit event data spanning from July 15 through July 21, 2026.. We expect to provide another update in 1 hour or as soon as more information becomes available.

### 2026-07-22 01:00 UTC: monitoring
TwiML applications that have experienced complete loss of audit event data spanning from July 15 through July 21, 2026 are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

### 2026-07-22 01:22 UTC: resolved
TwiML applications that have experienced complete loss of audit event data spanning from July 15 through July 21, 2026 are now operating normally. This incident has been resolved.

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