# Issues with Status CallBack Webhooks for WhatsApp

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 1h 25m
- started 2026-03-16 17:54 UTC
- WhatsApp Messaging
- id: DWN-82c7af4d99
- Official page: https://stspg.io/fzs3dyxxsn88

## Updates from Twilio
### 2026-03-16 17:54 UTC: investigating
Some customers may not be receiving the status of outbound messages on their Status Callback webhook for WhatsApp. Engineers have been alerted and are investigation. We will post another update in 30 minutes.

### 2026-03-16 18:33 UTC: investigating
Some customers may not be receiving the status of outbound messages on their Status Callback webhook for WhatsApp. Engineers have been alerted and are investigation. We will post another update in 1 hour.

### 2026-03-16 19:00 UTC: monitoring
We have started seeing recovery for receiving the status of outbound messages on their Status Callback webhook for WhatsApp. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

### 2026-03-16 19:19 UTC: resolved
We have started seeing recovery for receiving the status of outbound messages on their Status Callback webhook for WhatsApp. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available. Our issue with customers not receiving the status of outbound messages on their Status Callback webhook for WhatsApp has been resolved and Status Callback webhook for WhatsApp is operating normally at this time.

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