# Voice Call Failures from Network Subscribers to a Subset of Twilio Philippines Phone Numbers

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 1h 59m
- started 2026-04-17 08:56 UTC
- Voice, APAC
- apac
- id: DWN-847d088dd5
- Official page: https://stspg.io/336sdd3sn6vv

## Updates from Twilio
### 2026-04-17 08:56 UTC: investigating
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Philippines Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-04-17 09:04 UTC: identified
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Philippines Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-04-17 09:33 UTC: monitoring
We have observed a recovery in voice calls from network subscribers to Twilio Philippines Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-04-17 10:55 UTC: resolved
The incident has been resolved and voice calls from network subscribers to a subset of Twilio Philippines Phone Numbers are operating normally.

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