# SMS Delivery Delays and Failures Between Twilio and Multiple Networks in Malaysia

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 12h 4m
- started 2026-05-05 02:29 UTC
- SMS, APAC
- apac
- id: DWN-84a6e247d6
- Official page: https://stspg.io/73sc3bqcvrcr

## Updates from Twilio
### 2026-05-05 02:29 UTC: investigating
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-05-05 03:42 UTC: investigating
Twilio customers may be experiencing SMS delivery failures between Twilio and multiple networks in Malaysia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-05-05 04:50 UTC: identified
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-05-05 05:52 UTC: identified
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-05-05 07:57 UTC: identified
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-05-05 11:59 UTC: identified
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

### 2026-05-05 12:33 UTC: monitoring
We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Malaysia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-05-05 14:33 UTC: resolved
We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Malaysia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

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