# Lookup Identity Match Lookup V2 API package Increased Error Rate

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 1h 37m
- started 2026-04-27 23:17 UTC
- Lookup
- id: DWN-850eb2b7b6
- Official page: https://stspg.io/z6jhmnr0dmml

## Updates from Twilio
### 2026-04-27 23:17 UTC: monitoring
Our engineers identified an issue where we were seeing an increased error rate for some customers using the Identity Match Lookup V2 API package, all other packages are normal. A fix has been applied and we are observing improvements. We will provide an update in 2 hours or a soon as more information becomes available.

### 2026-04-28 00:53 UTC: resolved
We are no longer seeing an increased error rate for some customers using the Identity Match Lookup V2 API package, all packages are working normally. This incident has been resolved.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).