# Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia - Provider: [Twilio](https://down.guide/twilio) - Level: confirmed - Impact: Degraded - lasted 8d 19h - started 2026-10-28 12:14 UTC - Verify Silent Network Auth - id: DWN-8640d16e2d - Official page: https://stspg.io/ztbjh512mvbc ## Summary Twilio says Silent Network Authentication (SNA) API transactions on Indosat in Indonesia experienced verification failures, with transactions possibly failing over to SMS OTP. The provider says the incident is resolved and SNA API transactions on Indosat Indonesia are operating normally as of 2026-11-06. _Written by anthropic/claude-haiku-5.5 from Twilio's own updates._ ## Updates from Twilio ### 2026-10-28 12:14 UTC: investigating Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available. ### 2026-10-28 13:21 UTC: investigating Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available. ### 2026-10-28 15:21 UTC: investigating Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 4 hours or as soon as more information becomes available. ### 2026-10-28 19:27 UTC: investigating Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 8 hours or as soon as more information becomes available. ### 2026-10-28 23:19 UTC: identified Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. ### 2026-10-29 00:19 UTC: identified Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. ### 2026-10-29 02:20 UTC: identified Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. ### 2026-10-29 06:21 UTC: identified Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available. ### 2026-10-29 14:23 UTC: identified Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available. ### 2026-10-30 06:24 UTC: identified Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. ### 2026-10-31 06:25 UTC: identified Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. ### 2026-11-01 06:26 UTC: identified Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. ### 2026-11-02 06:27 UTC: identified Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. ### 2026-11-02 13:27 UTC: monitoring We have observed recovery in API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. ### 2026-11-02 15:38 UTC: monitoring We have observed recovery in API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. ### 2026-11-02 19:39 UTC: monitoring We have observed recovery in API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available. ### 2026-11-03 03:44 UTC: monitoring We have observed recovery in API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available. ### 2026-11-03 19:45 UTC: monitoring We have observed recovery in API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available. ### 2026-11-04 19:51 UTC: monitoring We have observed recovery in API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available. ### 2026-11-05 19:51 UTC: monitoring We have observed recovery in API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available. ### 2026-11-06 08:09 UTC: resolved The incident has been resolved and API transactions for Silent Network Authentication (SNA) on Indosat Indonesia are operating normally --- down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).