# Azure Marketplace SendGrid Customers Experiencing Account Management Issues

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 50m
- started 2026-10-24 22:04 UTC
- SendGrid Partners
- id: DWN-8764a23617
- Official page: https://stspg.io/8z4mms0dhdd0

## Updates from Twilio
### 2026-10-24 22:04 UTC: investigating
Our engineering team is investigating issues impacting SendGrid users on Azure Marketplace:
- unable to complete setup (fails with error 502)
- single sign-in step fails (fails with error 403)
- unable to complete plan changes such as: upgrades, downgrades, cancellations
We will provide another update in 1 hour, or as soon as more information becomes available.

### 2026-10-24 22:24 UTC: monitoring
Our engineering team has identified the cause, determined customer impact began at 2026-10-24 09:36 AM PDT, and has mitigated the issue.
We are monitoring to confirm that SendGrid users on Azure Marketplace are no longer experiencing account management issues, and will provide another update in 30 minutes.

### 2026-10-24 22:54 UTC: resolved
SendGrid users on Azure Marketplace are no longer experiencing account management issues. This incident has been resolved.

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