# Voice Call Silent and One-Way Audio Between a Subset of Twilio Phone Numbers and Multiple Networks in Colombia

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- ongoing for 19h 35m
- started 2026-11-05 23:33 UTC
- Voice, Latin America
- id: DWN-87bdf21e58
- Official page: https://stspg.io/dkky20b1v4xp

## Summary
Twilio says some customers may be experiencing silent and one-way voice audio between a subset of Twilio Phone Numbers and network subscribers in Colombia. As of the latest update, the status is "identified," the cause has been identified, and the issue is being worked on, with the next update due in 8 hours.

_Written by anthropic/claude-haiku-5.5 from Twilio's own updates._

## Updates from Twilio
### 2026-11-05 23:33 UTC: investigating
Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-11-06 00:08 UTC: identified
Twilio customers may be experiencing silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-11-06 01:09 UTC: identified
Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-11-06 03:14 UTC: identified
Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-11-06 07:14 UTC: identified
Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

### 2026-11-06 15:19 UTC: identified
Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

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