# Intermittent Issues with Inbound Message Status Updates Across Multiple Channels

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 1h 25m
- started 2026-06-25 21:14 UTC
- Flex Conversations, SMS, WhatsApp Messaging +2
- id: DWN-87f07affb5
- Official page: https://stspg.io/txc059bm0rfv

## Updates from Twilio
### 2026-06-25 21:14 UTC: investigating
Our monitoring systems have detected a potential issue with inbound message delivery status. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

### 2026-06-25 21:27 UTC: investigating
We are investigating intermittent issues with inbound message delivery status across multiple messaging channels. At this time customers may experience issues with inbound messages not going to RECEIVED status. We expect to provide another update in 1 hour or as soon as more information becomes available.

### 2026-06-25 22:02 UTC: investigating
We are continuing our investigation and have discovered Messaging Conversations and Flex Conversations is affected by the issue with inbound message delivery status.

### 2026-06-25 22:11 UTC: monitoring
Inbound message status across multiple channels is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

### 2026-06-25 22:40 UTC: resolved
The issue impacting inbound message delivery status has been resolved and inbound message status is operating normally at this time.

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