# Customers Of Intelligent Alerts May Receive Notification With Latency About 1hour.

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 4h 1m
- started 2026-05-09 08:51 UTC
- Messaging Insights
- id: DWN-89252e5e7f
- Official page: https://stspg.io/l0t9hk87rlgz

## Updates from Twilio
### 2026-05-09 08:51 UTC: identified
We are currently experiencing a latency issue with Intelligent Alerts. Our team is actively investigating and working on a resolution. We expect to provide another update in 1 hour or as soon as more information becomes available.

### 2026-05-09 09:12 UTC: identified
We are continuing to work on a fix for this issue.

### 2026-05-09 09:51 UTC: identified
We continue to experience latency issue with Intelligent Alerts. Our team is actively investigating and working on a resolution. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-05-09 11:00 UTC: monitoring
The issue affecting Intelligent Alerts are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

### 2026-05-09 12:52 UTC: resolved
The issue affecting Intelligent Alerts has now been resolved.

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